Policies

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That is why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please do not hesitate to contact us if you have any questions!

SHIPPING POLICY

How It Works

We offer free UK and international shipping on all orders over £100.  Please allow 3 - 5 working days for processing all orders. You can track your order over the link you will receive in your shipping mail.

OUR RETURN POLICY

Everything You Need to Know

We are able to accept returns on items within 14 days in a new, unused condition and in their original packaging. Due to hygiene and safety reasons earring cannot be returned.  The refund will be processed after we have received your return and you will receive the refund back on to the payment method in which you chose at checkout. 

When returning items, please ensure the item you wish to return is unused and in the same condition that you received it in. It must also be in the same packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

WARRANTY DISCLAIMER

About Our Policy

We work with several amazing jewellery designers and manufacturers overseas who produce some affordable, high-quality pieces. But as jewellery is delicate and often utilising precious metals, it is important that it is looked after carefully.
In the event of a fault or breakage, we will try our best to remedy the situation by referring the issue back to our manufacturer.  Due to the unique and delicate nature of jewellery please note that our supplier's individual warranty & return policies may vary.
Please consider the following as a guide when considering purchasing our jewellery:
 

MANUFACTURING FAULTS

In the event of a manufacturing fault, we will refer back to the original supplier who will usually be able to provide a repair or replacement.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods. Proof of purchase is required.

Manufacturing faults do not include:
* Chipped, cracked or broken gemstones and inclusions.
* Broken chains.
* General wear and tear including jewellery that has bent out of shape or oxidised (tarnished).
* Plating or oxidised 'antique' finish that has worn off- Plating is a metal coating that is bonded electronically or chemically to a base metal to give a different colour or finish - ie. Gold Plate. Some manufacturers will plate with a heavier thickness than others and so it may last longer, but please be aware that plating will eventually wear down over time, depending on use etc.- Oxidising is a chemical process often used to give a darker 'antique' or 'vintage' effect to metal. This finish may also wear or rub off over time.

 

CARE & CLEANING

Please note that wear and tear in the course of normal use is not considered a manufacturing fault.  Jewellery is precious and you are responsible for its care.
Jewellery should be handled carefully and protect it from chemicals (hair spray, perfume, nail polish remover, chlorine, detergents, lotions etc.) direct sunlight and objects that may damage or cause scratches or dents.
Jewellery that is plated or with certain finishes applied may age or wear back over time. Stones and inclusions are delicate and may chip if not carefully worn. Rings and pendants may break or bend out of shape if mishandled. Crystal stones breaking from mishandling is not considered a manufacturing fault.

 

CHILDREN

Jewellery items with small parts including earrings, pendants and charms are not suitable for children under the age of 3. Keep all jewellery away from children as it is a chocking hazard and do not leave small children unattended around the jewellery. 

 

ALLERGIES

Please be aware that all jewellery pieces contain gold, 925 sterling silver, stainless steel, Zircon and gold plated metals. If you are prone to allergies or skin sensitivities to any of these metals, we strongly advise not purchasing any jewellery pieces from Belle Adore Jewellery. 
 

PRIVACY AT BELLE ADORE JEWELLERY

This Privacy Policy describes how Belle Adore (the "Site" or "we" uses, collects and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When visiting the Belle Adore website, we collect certain information about your device, information necessary to process your purchases and your interaction with the site.  If you contact us for customer support, we may also collect additional information.  In our Privacy Policy, we refer to any information that can identify an individual (including the information below) as "Personal Information"

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DEVICE INFORMATION

Examples of Personal Information collected are IP address, version of web browser, cookie information, time zone, the sites or products you view, search terms and how you interact with the site.  Personal Information will be collected automatically when you access our site using cookies, web beacons, log files, tags or pixels.  The purpose of collection is to load the site precisely for you and to carry out analytics on Site usage to optimise our Site. 

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ORDER INFORMATION

Examples of Personal Information collected are your name, billing address, shipping address, payment information (including credit card numbers, email address and phone number). The purpose of collection is to provide products or services to fulfil our contract, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services that you have agreed to. The source of collection is collected from you.

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CUSTOMER SUPPORT INFORMATION

Purpose of collection is to provide customer support and the source of collection is collected from you. Examples of Personal Information collected and your name, billing address, shipping address, payment information (including credit cards, email address and phone number).

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SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Privacy · Shopify Help Center

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

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RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

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LINKS TO THIRD PARTY SITES AND SERVICES

Our site contains links to third party websites and we are not responsible for those sites.

This Website may contain links to third party websites operated by individuals or companies unrelated to us. Please be aware that we are not responsible for the privacy practices of such third party websites. We provide links to these websites for your convenience only and you access them at your own risk. We recommend that you review the privacy policies and terms of use posted on and applicable to such third party websites prior to utilising them.

 

MODIFICATIONS TO THIS POLICY

If anything about this Policy changes, we will let you know via this website or an email.

We will modify this Policy if our privacy practices change. We will notify you of such changes by posting the modified version on our Website and indicating the date it was last modified, and, if the changes are significant, we will provide a more prominent notice (including by email in certain instances). The date this Policy was last modified is at the top of this page. Please periodically review this Policy so that you are familiar with the current Policy and aware of any changes.

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